City Facilities Management commences partnership with M&S

Posted by admin / 01.04.2019 / Latest News

City, the UK’s largest, privately owned facilities management (FM) companies has today (1 April) commenced a partnership with retailer Marks & Spencer (M&S).

The partnership will see City provide a one stop shop for all of M&S’ building and service maintenance needs supported by a dedicated 24/7 helpdesk and Mercury, an in house developed computer aided facilities management (CAFM) system, across more than 650 retail stores, offices and distribution sites.

Ian Moore, head of store development and facilities management for M&S said:
“As part of our transformation efforts we’re delighted to be partnering with City to deliver a more efficient approach to facilities management.

“City’s experience and best in class system will improve maintenance service levels across our stores, distribution sites and offices helping us to deliver a better shopping experience for our customers.”

The partnership involves City’s blend of self-delivery and subcontractors, with 580 colleagues joining the business to work alongside 200 suppliers.

Michael Hughes, chief executive officer for City Facilities Management said:
“This is a fantastic opportunity to extend our retail footprint with one of world’s leading brands.

“Our people are at the heart of our business and we are delighted to welcome on board our new colleagues who will play a vital role in delivering our services on behalf of M&S.

“Not only will City’s integrated services provide a dedicated, response to M&S’ maintenance needs but we will also work hand in hand with in house teams and subcontractors to provide a seamless approach to our delivery.

“City’s unique partnership model is ideally suited to delivering service and efficiency benefits and I look forward to a long and successful partnership with M&S.”