A good night’s sleep in a comfortable room, a delicious meal in the restaurant or a dip in the swimming pool – if it matters to hotel or holiday park guests, it matters to us. We’ll keep your equipment and facilities safe, compliant and appealing, so your teams can focus on helping visitors make memories and not complaints. If issues occur, we’ll help you bring accommodation back to the expected standard quickly, and make it available to use.
Maximising room availability
Failure of business-critical hot water can force hotel closure, and offline rooms and units risk revenue and reputation. Our 24/7 Service Desk triages all jobs, prioritises based on safety and revenue risk, and despatches technicians who aim to fix faults within 4 hours. We keep booking teams informed and update PMS platforms directly to put rooms back online, so you can continue receiving bookings as quickly as possible.
Enhancing the guest experience
By prioritising the guest experience, we help protect your brand reputation and improve customer sentiment to keep your customers coming back. We track ongoing jobs until they're completed to satisfaction, so your teams can focus on what they do best: delighting guests. To reduce the cost and disruption of asset downtime and reactive callouts, asset lifecycle planning keeps you a step ahead of potential high-impact issues.