From our original remit to complete all legally required checks, City is now a ‘one-stop shop’ with teams self-delivering a growing list of tasks, many of which were previously sub-contracted to third parties.
Our services now include:
City supports 152 sites in the UK and Ireland including large and small stores, a head office and 3 distribution centres.
Our sub-contract partner McLaughlin & Harvey maintains stores across Northern Ireland and the Republic of Ireland, working under City management. We’ve worked with M&H for 30 years and the interface between the two companies is seamless and almost fully autonomous. City FM’s Service Desk logs jobs for all sites.
A partnership from the start
The main customer representative was fairly new to their role at contract start, but from the beginning they worked with our mobilisation team to keep the plan moving forward. The relationship has continued to strengthen as we work together to deliver continuous improvement and find time and cost savings through a steady increase in self-delivered tasks.
By diversifying service delivery, City has kept the same number of staff on the contract despite the customer having closed around 100 poor-performing stores since the contract began
Upskilling and innovation to realise efficiencies
Peace of mind during the pandemic
This retailer shut all stores during the first national lockdown beginning in March 2020. While some technicians and other team members were furloughed, a small team remained in the business. This gave the customer (specifically area managers and keyholders) confidence that a knowledgeable person was:
This activity meant all stores could safely and easily welcome customers and staff back in May when they were allowed to reopen.
Adding social value
We are recruiting an additional workforce so we can self-deliver fixed wire testing within the coming months. A sub-contractor currently attends all sites during a five-year cycle and bringing all testing and remedial work in-house will save more than £150,000 per year.
We use Ctrack telematics software in our fleet to identify inefficient driving habits. Sensitively discussing the findings with team members, as well as running our Ecosafe training programme, helps to reduce carbon emissions from the road.
The self-delivery of fixed wire testing will save the customer £150,000 per year
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