Inspired to make a positive change to the facilities management industry, Willie and Susan Haughey established City Refrigeration Holdings (UK) Ltd in 1985. Their new enterprise was founded on collaboration and transparency. A ground-breaking approach took City FM from its humble beginnings to building long-term partnerships with leading retailers all over the world.
Under this innovative model, each partner receives a unique strategy, shaped by the needs of their business and implemented by a bespoke, self-delivered model that provides an unparalleled commitment to safety, quality and value.
City has accumulated a wealth of experience serving a variety of sectors -- healthcare, petrol forecourts, leisure and hospitality, retail, distribution and logistics, commercial property and construction. At the same time, we’re also relentlessly focused on developing and shaping the future of FM, harnessing the power of innovation, technology and data to inform every step of our work.
City employs over 9,000 highly qualified staff to deliver exceptional service, every time. All over the world, we help improve every aspect of customers’ lives--in supermarkets, offices and more. Equipped through frequent training opportunities, we are constantly building on their skills and continuing to exceed expectations. It is through their outstanding delivery that City drives efficiency and assurance even in the face of rapid change.
City FM is committed to being a net-zero carbon business by 2040. We're doing this by transitioning 50% of our fleet to electrical vehicles and reducing our own buildings carbon footprint by 50% by 2025. And as active, engaged members of the Supply Chain Sustainability Council, the work has already begun.
RoSPA 2023 Gold Medal Award
PFM Awards 2022 - Winner
RoSPA Gold Award
RoSPA Fleet Safety Award
BAFE fire safety register
Fire Industry Association
Alcumus safe contractor
Altius CDM vendor
BSI ISO 9001 Quality Management
BSI ISO 14001 Environmental Management
BSI ISO 45001 Occupational Health and Safety Management certified
Investors in People
City & Guilds approved centre
CITB Cskills Awards approved centre
St Helens Borough Council primary authority
Federation of Master Builders
Building Engineering Services Association
City FM's model is built around self-delivery. Expertly trained technicians cover all aspects of refrigeration, electrical and building fabric maintenance. Unique to City's model is the ability to multi-skill technicians by training them in additional disciplines such as heating, ventilation and air-conditioning (HVAC), fire safety, and food equipment maintenance. This reduces the need for additional contractors and the number of site visits, and saves our partners' money.
CBES deliver end-to-end construction and engineering projects, from procurement and design through to project management, installation and maintenance. Our expert teams are highly experienced in refrigeration, mechanical and electrical, construction, security and fire, food systems and risk management. By equipping our people with the right tools and training, we support customers with either single-service excellence, or a multi-discipline delivery model.
Since 1995, our partnership with the customer has gone from strength to strength. Managing over 600 retail locations in the UK, we provide total FM services including maintenance, cleaning, integrated systems, 24/7 service desk, and energy management services. All services are bespoke to the customer and we operate as one collaborative team to ensure total alignment with strategy, management, culture and values.
Our City methodology starts with collaboration to clearly define and understand your immediate and long-term needs.
We rely on data and intelligence to evidence all recommendations, tailored to your existing maturity and complexity.
We provide expert services and support to realise our plan, combining construction, facilities, energy and asset management solutions, delivered by dedicated, expert teams.