About Us

Passionate about service delivery

Changing traditional customer relationships into mutually beneficial partnerships through our people

Inspired to make a positive change to the facilities management industry, Willie and Susan Haughey established City Refrigeration Holdings (UK) Ltd in 1985. Their new enterprise was founded on collaboration and transparency. A ground-breaking approach took City FM from its humble beginnings to building long-term partnerships with leading retailers all over the world.

Under this innovative model, each partner receives a unique strategy, shaped by the needs of their business and implemented by a bespoke, self-delivered model that provides an unparalleled commitment to safety, quality and value.

One of the world’s largest privately owned FM companies

One of the world’s largest privately owned FM companies

City has accumulated a wealth of experience serving a variety of sectors -- healthcare, petrol forecourts, leisure and hospitality, retail, distribution and logistics, commercial property and construction. At the same time, we’re also relentlessly focused on developing and shaping the future of FM, harnessing the power of innovation, technology and data to inform every step of our work.

With consumer-focused people at the centre

With consumer-focused people at the centre

City employs over 9,000 highly qualified staff to deliver exceptional service, every time. All over the world, we help improve every aspect of customers’ lives--in supermarkets, offices and more. Equipped through frequent training opportunities, we are constantly building on their skills and continuing to exceed expectations. It is through their outstanding delivery that City drives efficiency and assurance even in the face of rapid change.

OneCity Taking action together

OneCity Taking action together

City FM is committed to being a net-zero carbon business by 2040. We're doing this by transitioning 50% of our fleet to electrical vehicles and reducing our own buildings carbon footprint by 50% by 2025. And as active, engaged members of the Supply Chain Sustainability Council, the work has already begun.

Awards & accreditation

RoSPA 2023 Gold Medal Award

PFM Awards 2022 - Winner

RoSPA Gold Award

RoSPA Fleet Safety Award

RoSPA member


S.P.A. Passport

BAFE fire safety register

Fire Industry Association

FGAS certification

Gas Safe



Alcumus safe contractor


Altius CDM vendor


BSI ISO 9001 Quality Management

BSI ISO 14001 Environmental Management

BSI ISO 45001 Occupational Health and Safety Management certified


Investors in People

City & Guilds approved centre



NFRC member

CITB Cskills Awards approved centre

St Helens Borough Council primary authority


Federation of Master Builders

Building Engineering Services Association

Our Companies

City Facilities Management Ltd

City Building Engineering Services

City Facilities Management (UK) Ltd

Our Companies

City Facilities Management Ltd

Transforming multi-site FM service delivery with some of Britain's best brands

City FM's model is built around self-delivery. Expertly trained technicians cover all aspects of refrigeration, electrical and building fabric maintenance. Unique to City's model is the ability to multi-skill technicians by training them in additional disciplines such as heating, ventilation and air-conditioning (HVAC), fire safety, and food equipment maintenance. This reduces the need for additional contractors and the number of site visits, and saves our partners' money.

City Building Engineering Services

City's award-winning building and engineering services division is one of the UK’s leading providers of innovative engineering and construction solutions

CBES deliver end-to-end construction and engineering projects, from procurement and design through to project management, installation and maintenance. Our expert teams are highly experienced in refrigeration, mechanical and electrical, construction, security and fire, food systems and risk management. By equipping our people with the right tools and training, we support customers with either single-service excellence, or a multi-discipline delivery model.

City Facilities Management (UK) Ltd

A successful and integrated partnership with one of the UK's leading retailers since 1995

Since 1995, our partnership with the customer has gone from strength to strength. Managing over 600 retail locations in the UK, we provide total FM services including maintenance, cleaning, integrated systems, 24/7 service desk, and energy management services. All services are bespoke to the customer and we operate as one collaborative team to ensure total alignment with strategy, management, culture and values. 

Our partnership model



Our City methodology starts with collaboration to clearly define and understand your immediate and long-term needs.

Data & intelligence

Data & intelligence

We rely on data and intelligence to evidence all recommendations, tailored to your existing maturity and complexity.



We provide expert services and support to realise our plan, combining construction, facilities, energy and asset management solutions, delivered by dedicated, expert teams.

Our Partnership Model

Our Partners