Retail

The customer experience matters

Customers won't always notice when you get it right, but you’ll see the difference at the tills

Every customer represents a possible sale. How do you encourage customers to shop with you and not your competitors? Store temperature, customer perception of cleanliness, and the condition of signage, fixtures, fittings and building fabric subtly influence how a customer feels in your store. We’ll help you balance energy use and emissions with providing the right comfort conditions to encourage shoppers to spend time in your stores.

We'll keep you trading

We'll keep you trading

Asset downtime can damage your profits and reputation. During core opening hours, your dedicated, friendly and knowledgeable service desk team can quickly triage any faults and dispatch the right engineer (in-house or specialist contractor) to maximise first-time fixes. But the support doesn’t end there, with a 200-strong service desk team ready to help 24/7.

This is one reason why in the last five years, not one of City’s customers has closed a whole store due to facility failure.

Compliance, efficiency and safety in a changing world

Compliance, efficiency and safety in a changing world

During the last 25 years, we’ve built partnerships that allow our clients to focus on retailing, knowing that their stores are safe, compliant and trading. We look after more than 3,000 stores, along with major distribution centres and head offices. Over time, we increase value for money and efficiency by upskilling our teams to self-deliver more services, passing on the savings.