City FM secures new customer partnership with the UK’s largest holiday park operator

March 2022

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City FM is delighted to announce we have secured a significant contract with Parkdean Resorts. 

Parkdean Resorts operate 67 holiday parks in some of the UK’s finest beauty spots. Their estate includes a wide range of accommodation options, from static caravans to luxury lodges and glamping, as well as touring and camping pitches.

The new contract commenced on 1st March 2022 and is centred around a collaborative and strategic partnership. City will provide a 24/7 Service Desk, asset verification survey, planned preventative maintenance (PPM), compliance, job scheduling and management of all regional and national subcontractors. This will deliver compliance, transparency, efficiencies, live data analytics and asset cycle intelligence with tangible service improvements.


The dedicated City Service Desk team for Parkdean Resorts

Quote from David Lodge, Property Director at Parkdean Resorts: We’re looking forward to working with City FM. This partnership will drive significant improvements and efficiencies across our maintenance activities.


A partnership based on shared values

Each Parkdean Resort has a range of on-site facilities, including leisure and dining areas, requiring expert knowledge to maintain. The company’s strong focus on delivering fantastic customer experiences makes City the ideal partner to maintain them.

Prior to this contract, Parkdean’s 67 holiday parks were managed at a local level, working with over 800 suppliers and contractors. In partnership we have established a new solution which identifies and delivers significant benefits to Parkdean Resorts and their customers.


Quote from Campbell Murdoch, Managing Director of City FM Ltd: The City team have come alongside Parkdean Resorts and built strong relationships. This has allowed us to develop effective partnership working, as we start to roll out the operational model. We’re looking forward to supporting this great business with their exciting development plans for the future


A bespoke operational plan driven by data

Through a collaborative partnership, City and Parkdean Resorts will deliver a data-driven FM solution tailored to every site’s requirement, incorporating fabric and asset condition. Capturing and combining data from existing systems and detailed surveys, we will achieve real-time visibility of the estate performance, enabling accurate forecasting of planned maintenance, reactive maintenance, and capital expenditure.



  • Proactive 24/7 Service Desk
    City’s highly experienced Service Desk will operate as a proactive liaison between Parkdean Resorts and field teams, managing jobs from inception to closure. A direct line phone number and online portal will bring simplicity for Parkdean staff, technicians, and contractors when logging service requests and following up on activities, which will increase response and completion times.
  • Managing subcontractors
    As well as streamlining maintenance processes for subcontractors, we’ll support Parkdean in sourcing, onboarding, and managing a range of external best-in-class contractors. Live reporting on compliance, reactive, quoted works and contractor performance will enable active management of the contractor base, consistently maintaining standards.
  • Asset verification and condition assessments
    QR tagged assets and inventory will create a data warehouse for lifecycle costing, capital and operational planning.
  • Full visibility of total maintenance costs
    By interrogating FM spend at a granular level, we will provide cost detail on spend per discipline, per contractor, parts vs labour, hours on-site and first-time fix. Robust controls with accurate consolidated reports and processes will drive efficiencies and improved ROI.


Parkdean Resorts join a growing list of City partnerships within the leisure and hospitality industry.