Leisure and Hospitality

Helping guests make great memories

We manage reactive and planned maintenance for 40,000 rooms, 600 hotels and 67 holiday parks across the UK

A good night’s sleep in a comfortable room, a delicious meal in the restaurant or a dip in the swimming pool – if it matters to hotel or holiday park guests, it matters to us. We’ll keep your equipment and facilities safe, compliant and appealing, so your teams can focus on helping visitors make memories, not complaints. If issues occur, we’ll help you quickly bring accommodation back to the expected standard, and make it available to use.

Keeping accommodation online

Keeping accommodation online

Offline rooms and units risk revenue and reputation. Our 24/7 service desk triages all jobs, prioritises based on revenue risk, and despatches technicians who aim to fix faults within 4 hours so that you can meet your occupancy targets. We also keep booking teams in the loop and update property management systems (such as Opera) to put rooms back online, so you can continue receiving bookings as quickly as possible.

Hot water on tap

Hot water on tap

All guests expect a hot shower (or bath) as a minimum, and failure of business-critical hot water can force hotel closure. We help ensure your hot water taps are always flowing by tracking ongoing jobs until they're completed to satisfaction. Asset lifecycle planning reduces the cost and disruption of downtime and reactive callouts, while boosting energy efficiency.