Case study

Extending asset life and reducing waste through parts repair

Improving the turnaround time of parts repair, the Parts Recycling Centre delivers significant carbon reductions and financial savings for our partners.

Case Study
Case Study

The Parts Recycling Centre (PRC) launched in 2003 to improve the turnaround time of part repairs. Aligned with our partner's capital planning strategy, we support obsolete assets and extend asset life by up to 10 years. The solution is simple and effective, delivering significant carbon reduction and financial savings.

The benefits of in-house repair

When viable, we favour repair over new parts to reduce waste and cost. The specialist nature of some parts means that only a limited number of suppliers support their repair, and the turnaround can be up to 12 weeks. By delivering repair services in-house we offer our partners several benefits:

  • Asset life extended.
  • Parts reused rather than disposed of, which reduces waste.
  • Priority turnaround and the use of repaired parts, rather than new.
  • Reduced packaging waste created from new parts.
  • Reduction in parts cost and capital expenditure.

These benefits feed through to our partner’s customers by delivering a safer and comfortable environment, whilst supporting our partner’s value and sustainability goals.


The Parts Recycling Centre is a perfect example of City’s data-driven approach and innovation in practice. Our detailed understanding of Asda’s estate, assets and wider objectives has enabled us to deliver a unique solution to the customer’s problem. - Campbell Murdoch, Managing Director, City FM Ltd


Developing the PRC team

Since inception, the PRC has enhanced its repairs management to support the development of our partner’s assets and technology. In this time, many parts and assets have become obsolete or have been removed when new assets have been introduced. For example, the increase of surface-mounted technology on printed circuit boards requires considerable skill to rework.

Initially, only 30% of parts were repaired in-house. Through the following improvements, this figure is now 90%+:

  • Establishing supplier component accounts.
  • Developing repair processes.
  • Purchasing the correct tools and test equipment.
  • Continuing Professional Development (CPD) and completion of training online.

The PRC is run by contract-dedicated teams who manage inventory, logistics, repairs and quality control.

Last year, the PRC repaired 35 tonnes of parts which would have otherwise been wasted, helping to mitigate issues of obsolete parts and increasing asset lifespan by up to 10 years.

Quantifying the value of the Parts Recycling Centre

In the last year, the PRC repaired 35 tons of parts, which would otherwise have been wasted. These parts support assets (80% of which are now obsolete) and elongates asset life by up to 10 years.

Benefits of the PRC:

  • Repairs are typically 37% less than the average market repair charge, and 72% less than the cost of new parts.
  • Through quality control, our part failure is less than 3%. This is compared to the repair market average of 50%.
  • The turnaround time of parts repaired is less than three weeks, four-times faster than third parties.
  • We stock 73 different parts with 310 repaired and ready to ship. This improves asset availability and fix time.


The Parts Recycling Centre has been instrumental to our loss prevention department to keep our assets up and running. It has played a massive role in our ESG commitments as a team and ensured we get a full life cycle out of the asset. The team and their knowledge play a key role in ensuring our business remains operational and are always happy to support wherever they can. Thank you for your hard work. - - Loss Prevention Team, Retail Customer


Expanding the service to deliver greater value

We asses all new parts to decide if it’s cost effective for them to be repaired in-house or by third parties. In 2022, we're reviewing new asset categories for inclusion in the programme, which will enable the PRC to support an extra 550 assets, extending their life and supporting our collaborative sustainability strategy.


  • Less than 3% failure rate,  47% less than the industry average for repaired parts.
  • 35 tonnes of WEEE waste saved in 2021.
  • 2,565 parts reconditioned in 2021.
  • £30m+ capital investment saving through extension of asset life.

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