About Us

Passionate about service delivery

Changing traditional client-customer relationships into mutually beneficial partnerships through our people

Inspired to make a positive change to the facilities management industry, Willie and Susan Haughey established City Refrigeration Holdings (UK) Ltd in 1985. Their new enterprise was founded on collaboration and transparency. A ground-breaking approach took City FM from its humble beginnings to building long-term partnerships with leading retailers all over the world.

Under this innovative model, each partner receives a unique strategy, shaped by the needs of their business and implemented by a bespoke, self-delivered model that provides an unparalleled commitment to safety, quality and value.

One of the world’s largest privately owned FM companies

One of the world’s largest privately owned FM companies

City has accumulated a wealth of experience serving a variety of sectors -- oil and gas, healthcare, leisure and hospitality, retail, wholesale, commercial property and construction. At the same time, we’re also relentlessly focused on developing and shaping the future of FM, harnessing the power of innovation, technology and data to inform every step of our work.

With consumer-focused people at the centre

With consumer-focused people at the centre

City employs over 14,000 highly qualified staff to deliver exceptional service, every time. All over the world, we help improve every aspect of customers’ lives--in supermarkets, offices and more. Equipped through frequent training opportunities, we are constantly building on their skills and continuing to exceed expectations. It is through their outstanding delivery that City drives efficiency and assurance even in the face of rapid change.

Creating a better tomorrow

Creating a better tomorrow

City FM is committed to being a net-zero carbon business by 2040. We're doing this by transitioning 50% of our fleet to electrical vehicles and reducing our own buildings carbon footprint by 50% by 2025. And as active, engaged members of the Supply Chain Sustainability Council, the work has already begun.

Our awards & accreditations

NIC EIC

NFRC member

Investors in People

City & Guilds approved centre

Altius CDM vendor

CITB Cskills Awards approved centre

S.P.A. Passport

IOSH

UKATA

SEPA

BAFE fire safety register

RoSPA Fleet Safety Award

RoSPA President's Award

RoSPA Gold Award

RoSPA member

St Helens Borough Council primary authority

Achilles

CHAS

Sedex

Alcumus safe contractor

BSI ISO 9001 Quality Management

BSI ISO 14001 Environmental Management

BSI ISO 45001 Occupational Health and Safety Management certified

NSI

Fire Industry Association

Altius

Federation of Master Builders

FGAS certification

Gas Safe

Building Engineering Services Association

Our Companies

City Facilities Management Ltd

City Building Engineering Services

City Facilities Management UK Ltd

Our Companies

City Facilities Management Ltd

Providing multi-site FM services to some of Britain's best brands

City FM's model is built around self-delivery. The company's expertly trained technicians cover all aspects of refrigeration, electrical and building fabric maintenance. Unique to City's model is our ability to multi-skill our technicians by training them in additional disciplines such as heating, ventilation and air-conditioning (HVAC), fire safety, and food equipment maintenance. This reduces the need for additional contractors and the number of site visits, ultimately saving our clients’ money.

City Building Engineering Services

Award-winning building and engineering services division and one of the UK’s leading providers of innovative engineering and construction solutions.

City’s network of six regional offices operates nationally to provide a comprehensive in-house resource for its partners. We deliver all end-to-end construction and engineering projects, from procurement and design through to project management, installation and maintenance.

CBES have experts in refrigeration, mechanical and electrical, construction, security and fire, food systems and risk management. We have the people and the tools to support clients with either single-service excellence, or a multi-discipline delivery model.

City Facilities Management (UK) Ltd

A successful partnership since 1995

City’s partnership with one of the UK’s leading supermarket retailers was established in 1995. The business has gone from strength to strength, and we now provide total FM services including maintenance, cleaning, integrated systems, 24/7 helpdesk and energy management services. We cover over 600 retail locations in the UK.

All services are bespoke to the customer and we operate as one collaborative team to ensure total alignment with strategy, management, culture and values. 

Our partnership model

Collaboration

Collaboration

Our City methodology starts with collaboration to clearly define and understand your immediate and long-term needs.

Data & intelligence

Data & intelligence

We rely on data and intelligence to evidence all recommendations, tailored to your existing maturity and complexity.

Service

Service

We provide expert services and support to realise our plan, combining construction, facilities, energy and asset management solutions, delivered by dedicated, expert teams.

Our Partnership Model

Our Partners