Inspired to make a positive change to the facilities management industry, Willie and Susan Haughey established City Refrigeration Holdings (UK) Ltd in 1985. Their new enterprise was founded on collaboration and transparency. A ground-breaking approach took City FM from its humble beginnings to building long-term partnerships with leading retailers all over the world.
Under this innovative model, each partner receives a unique strategy, shaped by the needs of their business and implemented by a bespoke, self-delivered model that provides an unparalleled commitment to safety, quality and value.
City has accumulated a wealth of experience serving a variety of sectors -- oil and gas, healthcare, leisure and hospitality, retail, wholesale, commercial property and construction. At the same time, we’re also relentlessly focused on developing and shaping the future of FM, harnessing the power of innovation, technology and data to inform every step of our work.
City employs over 14,000 highly qualified staff to deliver exceptional service, every time. All over the world, we help improve every aspect of customers’ lives--in supermarkets, offices and more. Equipped through frequent training opportunities, we are constantly building on their skills and continuing to exceed expectations. It is through their outstanding delivery that City drives efficiency and assurance even in the face of rapid change.
City FM is committed to being a net-zero carbon business by 2040. We're doing this by transitioning 50% of our fleet to electrical vehicles and reducing our own buildings carbon footprint by 50% by 2025. And as active, engaged members of the Supply Chain Sustainability Council, the work has already begun.
Investors in People
City & Guilds approved centre
Altius CDM vendor
CITB Cskills Awards approved centre
BAFE fire safety register
RoSPA Fleet Safety Award
RoSPA President's Award
RoSPA Gold Award
St Helens Borough Council primary authority
Alcumus safe contractor
BSI ISO 9001 Quality Management
BSI ISO 14001 Environmental Management
BSI ISO 45001 Occupational Health and Safety Management certified
Fire Industry Association
Federation of Master Builders
Building Engineering Services Association
City FM's model is built around self-delivery. The company's expertly trained technicians cover all aspects of refrigeration, electrical and building fabric maintenance. Unique to City's model is our ability to multi-skill our technicians by training them in additional disciplines such as heating, ventilation and air-conditioning (HVAC), fire safety, and food equipment maintenance. This reduces the need for additional contractors and the number of site visits, ultimately saving our clients’ money.
City’s network of six regional offices operates nationally to provide a comprehensive in-house resource for its partners. We deliver all end-to-end construction and engineering projects, from procurement and design through to project management, installation and maintenance.
CBES have experts in refrigeration, mechanical and electrical, construction, security and fire, food systems and risk management. We have the people and the tools to support clients with either single-service excellence, or a multi-discipline delivery model.
City’s partnership with one of the UK’s leading supermarket retailers was established in 1995. The business has gone from strength to strength, and we now provide total FM services including maintenance, cleaning, integrated systems, 24/7 helpdesk and energy management services. We cover over 600 retail locations in the UK.
All services are bespoke to the customer and we operate as one collaborative team to ensure total alignment with strategy, management, culture and values.
Our City methodology starts with collaboration to clearly define and understand your immediate and long-term needs.
We rely on data and intelligence to evidence all recommendations, tailored to your existing maturity and complexity.
We provide expert services and support to realise our plan, combining construction, facilities, energy and asset management solutions, delivered by dedicated, expert teams.