City’s dedicated helpdesk operates 24 hours a day, 7 days a week, 365 days a year.
Not only does City provide a one-stop-shop for all your maintenance needs, with a dedicated helpline service, but we also enable our partners to remotely log requests on our system. Our highly trained helpdesk teams triage fault calls, validating information given and starting the diagnostic process, whilst logging details directly into our bespoke system to track each and every job from cradle to grave.
Our helpdesk team can be dedicated to your business. As part of their induction we recommend they spend time at your sites, getting to understand the environment and asset types they will be dealing with.
Reactive jobs, PPMs and quotes for additional works are all logged in our bespoke, integrated systems. Once logged, we can produce and tailor status reports to meet our clients’ requirements, setting these reports up as real-time reports run on a daily, weekly, monthly or ad hoc frequency.