Integrated systems

Mercury is City’s very own service management system. Developed by our in-house experts, the system epitomises City’s wealth of experience and sector knowledge. A future proof solution for partners across the globe.

At City we are always looking for ways we can share long-term, credible solutions to benefit our partners.  Our trusted Mercury platform has been developed through insight and forensic analysis and development to ensure a number of synergies and inefficiencies across many areas of your business. Some of these benefits include creating efficiencies, transparency, streamlining processes and enabling collaborative and long term partnership working with our customers.

Mercury is at the heart of City’s business strategy and ongoing investments will only serve to enhance the system, making it a future-proof and industry-leading tool for years to come.

 

Energy and Technical Bureau
The Energy and Technical Bureau brings together systems, processes and people to deliver an end to end energy management service dedicated to our customers.

With a broad range of connected assets maintained including lighting, refrigeration, heating and ventilation systems and a team of energy experts that operate 24/7, 365 days a year, City provides a comprehensive utility and sub-meter monitoring service and is able to remotely intervene and provide responsive solutions to our customers without the need for an onsite engineer. Further external managed contractors such as controls engineers or leak detection specialists can also be allocated where necessary.

Our experts bring a broad range of high-end skills to support specific KRA’s on cost avoidance, innovation trials, projects, data integrity and analytics.  Each role with its own targets demonstrating to our customers consistent cost effectiveness and return on investment.

 

 

Planned Preventative Maintenance (PPM)
Working with our clients, we agree a planned service maintenance regime which is designed to reduce the requirement for reactive calls and maximize the ‘uptime’ of critical assets. This approach helps ensure your business operates as smoothly as it can, with minimal unplanned downtime.

In agreement with our customers, we batch reactive work orders so they are included in planned service visits. At these planned visits we also attend to any outstanding non-urgent repairs. This approach means we work far more efficiently, making best use of each technician’s time and driving savings.

The PPM programme can be highly tailored and would typically be based upon the asset manufacturers recommendations, legislation and/or the clients preference for operating frequency, say, based upon the importance of the asset.

Reactive maintenance
Even with the best planning and the best maintenance regimes things can and will go wrong. Mostly when you least expect it or more critically when you least want it to. That is why you need to be able to rely on a proven reactive maintenance service from a company that understands your businesses.

If one of your critical assets is out of service, you need to know it will be back up and running as soon as possible. By agreeing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that your exact and unique requirements, you can be sure we will respond in the agreed manner and within the agreed timescales.

We know that some assets are more important that others when it comes to running your organization. We build this level of knowledge and understanding into our systems and processes to ensure you get the right service at the right time, all the time, from either our own technicians or our 3rd party approved sub-contractors.

Compliance management
We take the worry away from our clients by managing Legal Compliance on their behalf. Health & Safety is at the heart of everything we do and our management processes are certified by OHSAS18001.

At the start of the year (or contract) we populate the agreed Compliance schedule into our system, ensuring compliance visits happen when they should. On completion of each visit, we verify legal certificates, ensuring they meet the required legal standards, storing these certificates on a file-sharing system for our clients to access remotely at any time.

Our system can produce real time reports as required showing the current status on Legal Compliance, in real-time and at any frequency.

Should there be a requirement for further remedial works to improve assets so they meet the legal standard required, then we can agree an authorisation process with you and manage this work through to completion on your behalf.

Our legislative compliance management includes:

• PAT Testing
• Emergency lighting tests
• Annual gas inspections
• Water hygiene checks
• Fixed wire testing
• Fire extinguisher testing
• Fire control panel testing

Supply chain management
In order to maximise the effectiveness of your maintenance regime we have developed rigorous processes to ensure that any third party contractor we use follows agreed operating standards.

Where we supplement our own technicians with such contractors, or where we operate as a managing agent for our clients, we firstly ensure that all our contractors pass our strict vetting process before awarding any work.

Once appointed, all our contractors accept work orders electronically from our bespoke, integrated systems, which are also used to close each job down once complete. Only once a job has been verified as complete will we authorise invoice payment.

By harnessing our Group volumes, we can negotiate highly competitive rates for our clients for third party contractor rates.

Management information systems
Our in-house, integrated system means that City’s IT team can develop reports as required by our clients, in a prompt manner.

Our system effectively acts as a database of your sites, your assets, your job history, your planned schedules, your agreed SLAs and your spend, which means your reports can be generated to show what you want them to show.

Typically the type of reports provided would relate to SLA performance, contractor performance, fault types, site issues, outstanding jobs, legal compliance status, spend v budget, asset performance, quote status and so on, with reports being provided on a routine basis or by exception.

Reports can be provided to show performance based on your site structure, your geographic regional management structure or you site format types, enabling you to demonstrate how effective our service has been in supporting the various aspects of your business.

Asset management
Ensuring your business gets the maximum life out of any given asset, whilst maintaining it at the lowest cost, is a critical part of any maintenance providers role.

Our technicians can tag any assets on your site with details then entered into our system. We will then log each and every call and fault against specific asset numbers giving our customers complete visibility of how each asset is performing, the cost of maintenance and how best to deploy capital expenditure in any given year.

As the asset history builds, we can analyse common faults and recurring issues, working with you to review design specifications and develop PPM schedules to reduce fault frequency, identify poor performing sites and contractors and using asset level information to drive continual improvement.

Construction and engineering
City provides award-winning construction and engineering services across multiple sectors including retail, commercial, health, education, leisure, industrial & community.

Our multi-disciplined capability allows us to provide our clients with a flexible and highly skilled approach. Our teams operate collaboratively and maintain a consistently high level of quality regardless of the type of project being undertaken.

By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost-effective and efficient way.

Through our network of regional offices we operate nationally with a team of dedicated and passionate professionals, combining local knowledge with large scale resources.

Our key service offerings include:

• New Build
• Design in Build
• Refurbishment
• Fast-track fit out