Established in 1985
15,000 sites managed globally
9,000 employees worldwide
2040 net-zero ambition
Our partnership model
The approach that demonstrates our difference
Collaboration
Our City methodology starts with collaboration to clearly define and understand your immediate and long-term needs.
Data & intelligence
We rely on data and intelligence to evidence all recommendations, tailored to your existing maturity and complexity.
Service
We provide expert services and support to realise our plan, combining construction, facilities, energy and asset management solutions, delivered by dedicated, expert teams.
Our Partners
Facilities Management
Multiple services delivered through a one-team approach
- Refrigeration
- Electrical
- HVAC
- General Maintenance
- Building Fabric
- Small Works
- Water Hygiene
- Capital Projects
- Cleaning
- Fire and Security
- Supply chain management
- Risk and assurance
Energy management
Creating smart futures with smart planning
- energy bureau
- technical bureau
- Alarm and event handling
- Network infrastructure
- Specification Management
- Systems access control
- data maintenance
Asset management
Great customer connections require great asset management
- Life-cycle costing portal
- business planning
- Asset scorecards
Engineering & Mechanical specialist services
Providing sustainable, constructive and innovative solutions for our customers’ environments
- Construction
- Refrigeration
- Mechanical & Electrical Engineering
- Fire & Security
- Food services
- Total risk solutions
Client Testimonials
City mobilised the Service Desk contract in a matter of weeks at incredible pace and with great spirit! Since our partnership began, City have shown how versatile they are in adapting to our needs.
Travelodge changes all the time; no day is ever the same and we needed a partner that understood that and was agile enough to support. Carol and the team have genuinely become part of the Travelodge team, and we’re looking forward to continuing our partnership together.
Clare Alcock - Head of Maintenance Support, Travelodge
Client testimonials
The commitment to providing a responsive and efficient service is outstanding and City certainly go above and beyond in all matters that they undertake.
Chris Morris - National Estates and Facilities Manager, Homebase
Client testimonials
City have been Asda’s facilities management partner for over 20 years. They’ve been a one-stop-shop for all our proactive and reactive initiatives and supported our adoption of innovative technology. It has made a huge difference in how we create safe and compliant spaces for our customers and colleagues.
Yenna Levack-Venn - Senior Director, Facilities Management, Asda
Client testimonials
Working with City is a real partnership effort. We have a great relationship and I am confident that the team will continue to deliver exceptional results for BP in health and safety and FM excellence over the next five years of our contract.
Martin Rackley - Health and Safety Manager, BP
Client testimonials
City provide a fantastic level of support, giving us confidence that our colleagues are safe and receive gold standard service. We can sleep easier at night knowing we have a strong first line of property defence.
It’s humbling to hear about some of the truly remarkable individuals within our supply chain that put 100% into the Co-op contracts week in, week out. We look forward to our continued partnership together.
Claire Costello - Chief Procurement Officer, Co-op
Our case studies
Enhancing the lives of customers, colleagues and communities
Retail
Delivering sustainable energy solutions
Working in partnership to keep one of the largest retail estates in Europe on target for carbon net zero
Retail
A quality and value for money FM solution across every store
Our partnership with the customer allows them to concentrate on retail, not facilities management, knowing their stores are safe, legal and trading
Leisure & Hospitality
At the heart of a busy hotel operation
Since 2019, City’s Service Desk has made sure the UK’s largest independent hotel company is always ready to welcome guests
Retail
Strategic, self-delivered services for a DIY superstore
The customer's current, multi-service agreement is unrecognisable from the original compliance-based contract that started in 2017
Petrol Forecourts
Fuelling the nation’s vehicles and people since 2011
City technicians and sub-contractors manage facilities at a national oil and gas company’s 318 forecourts
Distribution & logistics
Delivering FM services for distribution centres
Partnering with a leading British retailer, our model limits the impact on operations across the company’s range of UK distribution centres
Insights
Explore our resources
News
New partnership with Parkdean Resorts
City FM secures new customer partnership with the UK’s largest holiday park operator
Services
Highly experienced Service Desk
Our Service Desk operates 24/7 all year round and acts as a proactive liaison between our partners and the field teams
Inisights
Minimising the cost of rising energy prices
Through innovative technology, expertise and best practice, energy maturity can minimise the impact of rising energy prices
Tools
How mature is your asset management?
City's self-assessment tool covers database management, CAFM system, capital spend data, asset replacement and selection, and data analytics.
Training & Development
Pathways: Shaping our future leaders
Supporting colleagues that aspire to lead by developing the skills and behaviours needed to perform at the highest level